Terms and Conditions

Terms and Conditions of Payment

1. You can pay for products and delivery by bank transfer of KENKOU DESU CO., TLD., or pay via Visa, Master Card, JCB and AMEX credit card. The credit card holder is required to activate the online transaction service with the card issuing bank before placing an order.
2. We do not be able to access any information on your online transactions and the card issuing bank. Such information will be confidential between you and the card issuing bank only.
3. If you cancel the order,
- In the case of payment by bank transfer, you can contact KENKOU Customer Care Team during business hours,
Monday – Friday, 09.30 – 17.00.

        Email: customercare@kenkoufamily.com
        Line OA: @kenkoudesu
        Tel: 02 - 4115677
- In the case of payment via credit card, the card issuing bank will process the refund back to the credit card limit that you used to make the purchase. The refund period depends on the operation of each bank. Please contact the bank directly.

Return policy

1. In the event that the product received does not match the order document, you can notify to return of the product within 7 days from the date of receiving the product. If the product needs to be returned to us, we will be responsible for the shipping costs.

2. In the event that the product is damaged or cannot be used since receiving the product, you can send proof of damage caused by the product or caused by delivery to KENKOU Customer Care Team within 7 days from the date of receiving the product.

3. If you want to change the model, change the color or change the type of product, we reserve the right to change only the product of equal or greater value than the ordered product, and the ordered product be in perfect condition without opening the product box or opening the product in any way. The customer is responsible for paying the difference of the product costs (if any) and shipping costs.

Return procedure

1. Notify to return of the product within 7 days from the date of receiving the product by contacting KENKOU Customer Care Team during business hours, Monday - Friday, 09.30 - 17.00 hrs.

        Email: customercare@kenkoufamily.com
        Line OA: @kenkoudesu
        Tel: 02 - 4115677

2. Please send products and tax invoices back to:
        KENKOU DESU CO., TLD.
        96 Bangwaek Road, Bang Phai Subdistrict,
        Bang Khae District, Bangkok 10160
        Tel: 02-4115677, 088-9175926

3. We reserve the right to verify the order information and the returned products. A refund will be made within 2-7 business days of receiving the returned product. if it is found that it does not meet the specified conditions, we reserve the right not to replace the product and return the original product back to you.